INFORMATION ACCORDING TO § 19 ABS 3 ASTG (ALTERNATIVE DISPUTE RESOLUTION ACT | ONLINE BUSINESS)

According to § 19 Abs 3 AStG, we have to point the consumer on paper or other durable medium (eg e-mail), if we can not reach an agreement with him in a dispute, to the competent body for alternative dispute resolution, hereinafter referred to AS-site:

The AS posts provided for us:

Internet Ombudsstelle
https://www.ombudsstelle.at/

Arbitration for consumer businesses
https://www.verbraucherschlichtung.at

ADDITIONAL INFORMATION REQUIREMENTS FOR ONLINE DISTRIBUTION (ART.14 (1) ODR-VO)

Consumers have the opportunity to submit complaints to the EU’s online dispute resolution platform: https://ec.europa.eu/odr

You can also file your complaint directly with us at the following e-mail address: office@primestudio.at