According to § 19 Abs 3 AStG, we have to point the consumer on paper or other durable medium (eg e-mail), if we can not reach an agreement with him in a dispute, to the competent body for alternative dispute resolution, hereinafter referred to AS-site:

The AS posts provided for us:

Internet Ombudsmann
https://ombudsmann.at

Arbitration for consumer businesses
https://www.verbraucherschlichtung.at

Additional information requirements for online distribution (Art.14 (1) ODR-VO)

Consumers have the opportunity to submit complaints to the EU’s online dispute resolution platform: https://ec.europa.eu/odr

You can also file your complaint directly with us at the following e-mail address: office(@)primestudio.at

Information according to § 19 Abs 3 AStG (Alternative Dispute Resolution Act | Online Business)

Additional information requirements for online distribution (Art.14 (1) ODR-VO)